REFUND & RETURN POLICY

This Refund & Return Policy applies to the purchase of all digital products, services, memberships, software, educational programs, communities, and other offerings provided under The Bitcoin Family ecosystem, including but not limited to The Bitcoin Family, Freedom Academy, and Freedom Builder (each a "Product" or "Service"). This includes any prior, current, or future name, rebrand, or successor version of the above, including but not limited to Didi Bam Bam, Didi AI, Freedom Engine, BamBam, BamBam Gold, BamBam Silver, VIP Gold, DidiAI, and Sequence, regardless of when the Customer purchased access or under which name it was marketed at the time. This Policy should be read together with the Terms and Conditions, and uses the same defined terms, in particular the sections addressing digital products, waiver of withdrawal rights, and the refund policy.

The following terms have the same meaning as in the Terms and Conditions: "Company", "Customer", "Membership", "Platform", and "Content".

All Products and Services offered by the Company are digital in nature and are delivered by way of immediate account creation, login credentials, membership access, community access (including Discord), software access, or access to educational Content.

By completing a purchase, the Customer expressly requests immediate performance and delivery of the Product or Service, and expressly acknowledges and agrees that:

• Access is typically granted immediately or within a short period following payment
• The statutory right of withdrawal, where it would otherwise apply under consumer protection law, terminates once access has been granted or any use of the Product or Service has occurred
• All sales become final once access has been provided, except where mandatory law requires otherwise

Due to the digital and immediately accessible nature of the Products and Services, all sales are final. No refunds, chargebacks, reversals, credits, or cancellations shall be provided once access has been granted, regardless of whether the Customer has made use of the Product or Service.

This applies to, without limitation:

• Membership fees, including lifetime memberships
• Educational programs, courses, and webinars
• Software, AI tools, and trading bot access
• Community access (Discord or other platforms)
• Coaching, group sessions, and events
• Any bundled or discounted packages combining the above

The Company may, at its sole and absolute discretion, grant an exception to this Policy in specific circumstances, such as duplicate payments, verified technical failure preventing any access whatsoever, or unauthorized transactions.

Any exception granted by the Company:

• Is granted on a case-by-case, discretionary basis only
• Does not constitute an admission of any obligation to refund
• Does not create a precedent or future obligation for the same or any other Customer
• May be conditional on the return of any materials, revocation of access, and confidentiality

Customers who believe their situation may qualify for a discretionary exception under Section 5 may submit a request through the official contact details provided on the applicable website, Platform, or membership environment. Requests should include the order or transaction reference, the date of purchase, and a description of the issue. The Company will review requests on a reasonable-efforts basis but does not guarantee a specific response time or outcome.

Customers agree to contact the Company directly to resolve any billing concern before initiating a chargeback or payment dispute with their bank or payment provider. Initiating a chargeback without first contacting the Company may be treated as a violation of the Terms and Conditions and may result in suspension or termination of access without refund. The Company reserves the right to contest any chargeback and to provide evidence of access, delivery, and acceptance of these policies.

Where a Customer's access is suspended or terminated for violation of the Terms and Conditions, Community Standards, or any other applicable policy, no refund shall be provided for the remaining or unused portion of any Membership, Product, or Service.

Refund eligibility is not affected by trading, investment, or educational outcomes. As set out in the Terms and Conditions, the Company makes no guarantees regarding profitability, trading performance, or educational outcomes, and dissatisfaction with results does not, on its own, entitle a Customer to a refund.

For Customers located in the European Union, the right of withdrawal for digital content and digital services is harmonized across all Member States under the Consumer Rights Directive (2011/83/EU, as amended). Under this Directive, a Customer's waiver of the 14-day withdrawal right, as described in this Policy and Section 13 of the Terms and Conditions, is only valid if, before access is granted:

• The Customer has given express, informed consent to immediate performance (i.e. immediate access to the Product or Service); and
• The Customer has expressly acknowledged that, by consenting to immediate performance, they lose their right of withdrawal once performance has begun or been completed.

As a significant proportion of Customers are located in the Netherlands, this requirement is specifically implemented in Dutch law under Article 6:230o et seq. of the Dutch Civil Code (Burgerlijk Wetboek), which transposes the Directive and imposes the same two-part requirement: explicit consent to immediate delivery before the withdrawal period ends, and an explicit statement waiving the right of withdrawal. Dutch legal practice typically implements this through a checkbox or equivalent explicit action in the order process; a general reference in the Terms and Conditions or on a website, without a comparable explicit action at the point of purchase, is not treated as sufficient. If valid consent is not obtained in this way, the Customer may still be entitled to invoke the withdrawal right notwithstanding the wording of this Policy.

This acknowledgment must be captured as an active, affirmative action at the point of purchase or account setup (for example, a required checkbox or confirmation step referencing these Terms and this Policy) and cannot rely solely on the existence of this Policy or the Terms and Conditions as background documents.

Nothing in this Policy is intended to override any non-waivable statutory right that applies to the Customer under mandatory consumer protection law in their jurisdiction. Where such mandatory rights apply and cannot be waived, this Policy shall be read subject to those rights, to the minimum extent required by law.

The Company markets and sells its Products and Services to Customers located in multiple countries, including within the European Union and European Economic Area. Consumer protection rules on digital content, waiver of withdrawal rights, and refund exceptions can differ by country, and in some jurisdictions certain waivers described in this Policy may not be enforceable in the way intended, or may require additional conditions (such as a specific pre-purchase acknowledgement) to be valid.

The Company may update this Refund & Return Policy at any time. Continued use of the Products or Services following publication of an updated Policy constitutes acceptance of the revised Policy.

This Policy shall be governed by and construed in accordance with the laws of the Republic of Seychelles, consistent with the Terms and Conditions.

Questions regarding this Refund & Return Policy may be directed through the official contact details provided on the applicable website, Platform, or membership environment.